Rapid Access and Urgent Care Clinic - same and next day appointments with leading experts in ophthalmology. Find out more

Your visit

World-renowned specialists delivering world-class treatment

Your visit

Moorfields Private warmly welcomes patients from overseas.

Please follow the latest advice from your country of origin and UK government guidance on international travel before attending the hospital.

The experienced consultants that practice at Moorfields Private see many visitors from outside the UK, and offer everything from the latest laser vision correction to specialised care for rare conditions. Children are treated in our dedicated paediatric unit, with registered children’s nurses and a playroom staffed by qualified specialists.

For patients funded by sponsors:

Our dedicated international referrals team is the main point of contact for embassy, corporate and third party sponsors wishing to refer their patients to the hospital, overseeing all aspects of the patient’s treatment pathway from the initial consultation to discharge and follow up appointments.

The international referrals team can be contacted on:

Phone: +44 (0)207 521 4665

Email: Moorfields.privateinternational@nhs.net

What to bring with you

All relevant medical information and prescribed or non-prescribed medication you are taking in their original containers.

If you are staying overnight, personal toiletries such as toothbrush and toothpaste or denture cleaner, shaving equipment, hairbrush/comb, shampoo/conditioner and soap, nightwear, dressing gown and slippers. We provide you with fresh linen, soap, bath and hand towels. WiFi is available so you may wish to bring a tablet or laptop with you. Please note that we cannot accept responsibility for any personal possessions brought into the hospital.

Allergies and dietary requirements
Please advise our Admissions Coordinator if you have any allergies to any foods, latex or medicines or have any special dietary requirements.

Patients receiving private health care or classed as an overseas patient are required to arrange and fund interpreting or translation services independently or through the designated embassy.

In all cases an external interpreter should be used.

We ask that your relatives and friends do not act as interpreters unless agreed by your clinician. Children under the age of 16 years should not be asked to interpret.

Please arrive at the time and location specified in your appointment letter. This will help to any avoid delays.

If this is your first appointment, you will be asked to confirm your personal information to ensure that the registration details we have for you on file are correct.

You will also be required to complete an “undertaking to pay” form, even if your account is being settled by a third party. If you are covered by private medical insurance, it may be useful to bring the name and address of your insurer, your policy number and authorisation code with you.

To help maintain social distancing measures for the health and safety of our patients and staff we are asking you to attend appointments alone unless absolutely necessary. If you do need to bring someone, please only bring one relative, or carer. Children (under 18 years) should also only be accompanied by one parent or carer.

The Richard Desmond Children’s Eye Centre, Moorfields Private’s specialist children’s unit, aims to make your child’s stay as happy and home-like as possible. Within a reassuring setting, our consultants and clinical teams provide a level of care that fully supports our worldwide reputation as a centre of excellence for childhood eye conditions.

Up to the age of 16, children are cared for in this purpose-built facility connected to our main hospital in City Road in central London. It houses outpatient consulting rooms, a day-care ward and a children’s A&E department (weekdays, 9am to 5pm only). The children’s wards are staffed by registered children’s nurses and the playroom is supervised by qualified play specialists.

Our children’s service covers all major types of eye condition. These include squints (strabismus) and lazy eye (ambloyopia), refractive errors, problems with the eye socket, tear glands and lids, anophthalmia and microphthalmia (for children born without eyes or with very small eyes), cataracts, external and corneal diseases, genetic conditions, glaucoma, retinal disorders, and inflammatory eye conditions (uveitis).

Moorfields Private’s expertise and experience in treating these often rare conditions means we are the first choice for many parents who need to know their child is going to receive the very best care and service possible.

Same and next day appointments with leading experts in ophthalmology.

Monday – Friday, 2pm - 6pm

Call 0800 328 3421 to book

Find out more

Moorfields Private Pharmacy is a registered pharmacy. We provide a comprehensive ophthalmic dispensing service to all private patients using our inpatient and outpatient facilities and for patients with private prescriptions from the community.

Our opening hours are Monday to Friday 9am - 7pm.

Contact phone: 0207 566 2153

To avoid any delays to your admission, we suggest that you ensure the following are in place before you arrive.

If your treatment costs are covered by medical insurance

It is essential that you contact your insurance provider to obtain an authorisation number and check that your policy fully covers your treatment. If it does not, you will be liable for any shortfall or excess, which will require payment within 7 days of notification. Take home medication is not covered by medical insurance.

Please contact our admissions coordinator prior to your admission, on +44 (0)20 7566 2600 to confirm your insurance authorisation for surgery.

If you are paying your own account

We request that you settle your account in full prior to treatment. We accept credit and debit card payments in advance and on the day of your treatment. Please note that we are unable to accept cash payments. If you wish to pay over the phone, please contact our Finance Team on +44 (0)207 566 2449 or (0) 207 566 2830.

If you wish to pay by cheque, please allow 10 days prior to your admission for the cheque to clear.

Should there be any excess charges, such as those for take home medications, you will be asked to pay these in full.

Interest free payment plans

We offer payment plans via a 3rd party provider for the majority of cases within the following procedures:

You are able to apply for interest free payment plans for over up to ten months, subject to a credit check and Terms and Conditions. No deposit is required.

For more information please speak to your consultant’s practice manager prior to your consultation.

If your treatment costs are covered by an embassy or company

You will need to provide us with a letter of guarantee from your embassy/company at least 48 hours prior to your visit with us. This can be emailed to Moorfields.privateinternational@nhs.net.

Payment for any take home drugs will be your responsibility unless it is stated in your letter of guarantee.

At our City site, limited metered parking is available in neighbouring streets and NCP car parks are closely located. We recommend that you take public transport.

At our Bedford and Purley locations, on-site parking is available and charges apply.

If you hold a valid blue badge or are driving the holder of a valid blue badge as a passenger, you can park in the designated disabled bays. Please check the signs on the bays to confirm for how long you can park and ensure the clock card is displayed and set to your time of arrival.

All Moorfields Private sites are protected by 24-hour security, which covers all areas of the grounds. However, please note that we cannot accept responsibility for any personal possessions brought into the hospital.

A multi-faith room is available for our patients, where religious representatives are also more than welcome to attend. If you would like to arrange a visit from our Anglican Chaplain or from a leader of your own faith, please speak to a member of our team.

Smoking or vaping is not permitted anywhere within any of the Moorfields premises including entrances.

Before you are discharged we will provide full details about any ongoing medication or treatment you may require. Any take home medications will be dispensed by our private patient pharmacy

We aim to provide the highest standards of care and would like your feedback about the service we provided during your recent visit. This will help us achieve an even higher standard of care. We would appreciate you taking a few moments to complete the questionnaire using the following links: outpatient visit or recent admission.

If you have a concern about the care or treatment you have received and would like to make a formal complaint, please see our complaints process.

Call us

If you would like to know more about our services or book an appointment please call our New Patient Team.

New Patient Team: 0800 328 3421
Complete our enquiry form

If you have an enquiry, we are here to help you, please fill out the form below and we will get back to you shortly.

New Patient Team: 0800 328 3421

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