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Covid-19 Safety Measures at Moorfields Private Eye Hospital: Helping to keep our patients and staff safe

7 January 2021

Update - Following the announcement of a new lockdown in England we are temporarily offering only urgent care and appointments at Moorfields Private. Due to the increasing numbers of patients being admitted to hospitals across London, the NHS and Moorfields are facing significant challenges. Our temporary reduction in non-urgent treatment enables us to release staff to neighbouring NHS hospitals who are experiencing unprecedented demands. Your consultant will contact you if your appointment needs to be rearranged.

If you are unsure, please contact your consultant’s practice manager, whose details can be found on your consultant’s profile page.

If we have asked you to attend your appointment, please do. We know some patients are anxious about attending their appointment, but please don’t delay in attending your appointment if we’ve asked you to come in. Your sight matters to us, and we’re working hard to help keep you safe.

Our new patient team remain open for more information about our services and bookings from late January.

We know some patients are feeling anxious about coming in for their appointments. We want to welcome you to our hospital and reassure you with the measures put in place to help protect you.

What can you expect before your appointment?

If you are experiencing any symptoms of Covid-19, including a high temperature, new persistent cough or a loss of or change to your sense of smell or taste, please contact your Consultant’s Practice Manager to re-arrange your appointment. If you are experiencing symptoms you will be asked to stay at home for 10 days (or 14 days if a household member has these symptoms) and contact NHS 111 online for advice.

All patients will need to complete a home testing kit to test for Covid-19 before surgical admission. This is a swab test. A video link that shows how to complete this test can be found at https://www.youtube.com/watch?v=5qHTBlxfNes.

Once your admission date is confirmed you will be required to isolate for a period of time, with members of your household. This period is dependent on the type of anesthetic you are having and may differ if you are a high risk patient at greater risk of contracting COVID 19. Your consultant will inform you about what anesthetic you require and the timeframe for isolation, this will be between 3 – 14 days depending on your circumstances.

Prior to your appointment

  • Before your appointment a nurse will call you to complete a telephone assessment. The nursing team will ask you a series of questions and ensure you are fit and well in order to go ahead with surgery.
  • If you’ve had cataract surgery and are attending for your second eye you will not need this assessment unless you have had changes to your health.
  • The home testing kit will be delivered to your home address via Royal Mail. This test will have a barcode on it which is specific to you. In the unlikely event more than one member of your household is having surgery with us it is important you use the swab test with your name on it.
  • The package will contain the test kit and a return envelope. This envelope is a special returns envelope for medical tests and the postage is pre-paid.
  • If this test is not received by 4pm the day before you are due to take the test, please call our ward team on 0207 566 2601.
  • If you are not isolating at your registered address please inform your surgeons Practice Manager as soon as possible and the Nurse during the telephone assessment (if you have one).

The test should be performed in the morning on the indicated day below.

Day of Surgery - Day of Swab Test

Monday - Thursday before surgery

Tuesday - Friday before surgery

Wednesday - Friday before surgery

Thursday - Monday before surgery

Friday - Tuesday before surgery

Saturday - Wednesday before surgery

  • Once you have completed the test please use the return packaging and take it to the Post Office. This should be done by 10am on the day the swab is completed. Please return the kit to the lab using the special envelope provided and return home immediately to isolate.
  • The results are uploaded to a portal and our nursing team will check this portal for results. We will only contact you if you have a positive result so that we can inform you and rearrange your surgery. We will not contact you if your result is negative.

Positive results are automatically shared with the Track & Trace teams. If your result is positive you may get a call from this team before we have read your result. Do not be alarmed by this, we will make contact with you also. The Track & Trace teams work very rapidly to reach positive patients sometimes outside of our operational hours.

What can you expect at your appointment?

We have introduced measures to help keep our patients and colleagues as safe as possible when visiting the hospital:

  • At the hospital entrance symptom checks are completed. You will be given face masks to wear during your stay with us.
  • We have hand sanitising points stationed around the building. Please use these throughout your visit.
  • All high contact points such as door handles and surfaces are wiped clean regularly throughout the day.
  • Perspex safety screens have been installed on our reception desks and breath guards are used for some close-up examinations.
  • To minimise the number of people in our clinics, we are asking patients who cannot attend alone to arrive with a maximum of one other person, and only if absolutely necessary. We understand that patients may need to travel in with a relative or carer for surgery, but we ask that if you need someone with you, they drop you off and pick you up from the ward. If this is not possible please let us know before you arrive.
  • Our waiting areas have been laid out to maintain social distancing. Visitors from the same household may sit together. We have signage and processes in place to assist.
  • We have staggered appointment times to maintain safe social distancing. Please do not arrive more than 15 minutes before your appointment time unless advised otherwise.
  • If your visit is being paid for by your health insurance, please share your pre-authorisation codes with us as soon as you can. This will help to reduce the time you will need to spend waiting in our clinics.
  • Use of the stairs and lifts has been limited to one person at a time wherever possible. Family members, carers or staff will still be able to assist you as needed.
  • Many aspects of patient care provided at our clinic require face to face contact - such as diagnostic tests or physical examination. We have implemented a strict cleaning regime. All equipment used will be fully wiped clean and sanitised before your appointment.
  • The clinical team who see you for your appointment will be wearing appropriate PPE (personal protective equipment) which may include a face mask, visor, gloves and a gown.

What can you expect after your appointment?

  • Follow up tests or consultations may be arranged by phone or email.

If you have any concerns please do raise them with us. We want to make your visit as smooth as possible. We look forward to seeing you soon.

The Moorfields Private Team

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