Contact us

Delivering outstanding eye care to private patients

Contact us

For new patients wishing to make an appointment with one of our consultants please call our New Patient Enquires team on 020 7566 2803 or email:

moorfields.privateenquiries@nhs.net

To make or change a follow up appointment, please contact your consultant’s practice manager.

Moorfields Private warmly welcomes patients from overseas. The experienced consultants that practice at Moorfields Private see many visitors from outside the UK, and offer everything from the latest laser vision correction to specialised care for rare conditions. Children are treated in our dedicated paediatric unit, with registered children’s nurses and a playroom staffed by qualified specialists.


For embassy, corporate and third party sponsors wishing to refer their patients to the hospital, our dedicated Patient Service Co-ordinator is the main point of contact overseeing all aspects of your patient’s treatment pathway from the initial consultation to discharge and follow up appointments.

The Referrer Engagement Manager can be contacted on +44 (0)20 7521 4665 or via email at international@moorfields-private.co.uk.

For queries relating to paying your hospital bill, please contact our Finance Team on Telephone: +44 (0) 207 566 2449 or + 44 (0) 207 566 2830 (Monday to Friday 09.00hrs – 17.00hrs)

Email: creditcontrolfinance@moorfields.nhs.uk

For questions about your admission to Moorfields Private, please contact the admission team on:

Telephone:+44 (0)20 7566 2600 (Monday to Friday 8.00 – 17.00)
Email: admissions@moorfieldsprivate.co.uk

We value your feedback

Every member of staff at Moorfields Private aims to give you the best levels of service, care and treatment they can.

We would encourage you to give your general feedback on your experience by visiting our website and completing our online questionnaires about your:

Compliments

If you are pleased with your treatment or a particular member of staff has gone the extra mile to help you, please tell us about it.

Local resolution

If you experience any problems while you are with us, we encourage you to speak to a member of staff at the time of your concern, and they will do their best to resolve any issues there and then or contact someone who can.

Making a formal complaint

If you have a concern that needs a detailed investigation or you wish to make a formal complaint about the service, care or treatment you have received, we want to hear from you.

When we receive your formal complaint, the Managing Director will acknowledge receipt in writing within 3 working days.

We will investigate your complaint with the relevant staff concerned and where appropriate, the Medical Director and respond within 25 working days with the outcome.

Contact details

  • By post to:- Managing Director Moorfields Private 9-11 Bath Street
  • London EC1V 9LF
  • By telephone:- 0800 328 3421
  • By email:- Maria.Dimmock@moorfields.nhs.uk

If you remain dissatisfied with the response from the Managing Director, you may escalate your concerns to the Chief Executive at:

  • Moorfields Eye Hospital NHS Foundation Trust, 162 City Road, London, EC1V 2PD.

Moorfields Private is located in the City, West End, Bedford and Croydon.

Give us a call
If you would prefer to talk to us directly please use the number below. Mon to Fri 8:00am – 6:00pm
+44 (020) 7566 2803
Enquire online
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