Helping to keep our patients and staff safe
We know some patients are feeling anxious about coming in for their surgical appointments right now, but we want to welcome you to our hospital and reassure you with the measures we have put in place to help protect you.
What can you expect before your surgical appointment in the Refractive Laser Suite?
Before coming in for your appointment, your surgeon’s Practice Manager will contact you to check that you have not been experiencing any symptoms of Covid-19, including a high temperature, new persistent cough or change to your sense of smell or taste. If you are experiencing any of these symptoms you will be asked to stay at home for seven days or 14 days if a household member has symptoms, and to contact NHS 111 online if your symptoms worsen. They will also contact you to discuss rearranging your appointment when it is safe to do so.
What can you expect at your surgical appointment in the Refractive Laser Suite?
We have introduced a number of measures to help keep our patients and colleagues as safe as possible when visiting the hospital:
- You will be greeted at the hospital entrance where both temperature and symptom checks are completed before you enter the hospital. You and your visitors will be given face masks to wear throughout your stay with us.
- The hospital is operating a one way system on the ground floor. Attendants will be present inside the hospital and able to direct you to the lifts to the 4th floor Private Patient Admissions and Refractive Suite.
- We have installed Perspex safety screens on our reception desk.
- To minimise the number of people in our clinics, we are asking patients who cannot attend alone to arrive with a maximum of one other person. We understand that patients may need to travel in with a relative or carer, but please be aware that due to social distancing measures we have in place, we may ask them to wait outside for you. This is to ensure yours and other patients’ safety in our clinics.
- For patients coming in for surgical procedures, we ask that if you need someone with you, that they drop you off and pick you up from the ward but do not stay in the hospital unless absolutely necessary.
- Our waiting areas have been laid out to maintain social distancing.
- Visitors from the same household may sit together. We have signage and processes in place to assist.
- We have staggered appointment times to maintain safe social distancing. Please do not arrive more than 10 minutes before your appointment time.
- There is a two way system in operation on the stairs and limited capacity for the lifts. This is in order to maintain social distancing measures. Please refer to the signage available.
- We have a strict cleaning regime of all equipment in place and all equipment is cleaned and sanitised before your surgical appointment.
- The clinical team who see you for your surgical appointment will be wearing appropriate PPE (personal protective equipment) which may include a face mask, visor, gloves and a gown. We know you might not be used to seeing our team with this increased level of protective equipment but these steps are there to help keep you and our team safe.
- We will be asking all patients to use the hand washing facilities on arrival to the fourth floor. This is to ensure any alcohol hand sanitiser residue is removed.
- All high contact points such as door handles and surfaces are all wiped clean regularly throughout the day.
What can you expect after your appointment?
- Any follow up tests or consultations may be arranged by phone or email from the practice manager team if they are not present in clinic on your appointment day. If you have any particular concerns before your visit, please do raise this with us. We want to make your visit as smooth as possible.
We look forward to seeing you soon.
The Moorfields Private Team
If you are already a patient at Moorfields Private and have an enquiry, please contact your consultant’s practice manager, or call our Out Patient's Reception on T: 020 7253 3411 x 6665. We are here to help.
What would you like to ask us?
Your surgery at Moorfields Private Eye Hospital refractive laser suite consultants
Paying for treatment
If you are covered by private medical insurance, please verify the details with your insurer prior to arrival and if possible, obtain a pre-authorisation number.
You don’t have to be insured to come to Moorfields Private. Many of our patients pay for their own treatment.
If a company, employer or other third party agrees to settle your account, they will be required to provide a letter of guarantee along with a deposit.