Your visit

World-renowned specialists delivering world-class treatment

Your visit

What to bring with you

All relevant medical information and prescribed or non-prescribed medication you are taking in their original containers.

If you are staying overnight, personal toiletries such as toothbrush and toothpaste or denture cleaner, shaving equipment, hairbrush/comb, shampoo/conditioner and soap, nightwear, dressing gown and slippers. We provide you with fresh linen, soap, bath and hand towels. WiFi is available so you may wish to bring a tablet or laptop with you. Please note that we cannot accept responsibility for any personal possessions brought into the hospital.

Allergies and dietary requirements

Please advise our Admissions Coordinator if you have any allergies to any foods, latex or medicines or have any special dietary requirements.

Patients receiving private health care or classed as an overseas patient are required to arrange and fund interpreting or translation services independently or through the designated embassy.

Use of carers, children, other relatives and friends to act as interpreters

We ask that your relatives and friends do not act as interpreters unless agreed by your clinician. Children under the age of 16 years should not be asked to interpret.

In all cases an external interpreter should be used.

Please arrive at the specified time given in your admission letter, this will help to avoid delays to your treatment.

On arrival, you will be asked to confirm your personal information to ensure that the registration details we have for you on file are correct.

You will also be required to complete an “Undertaking to pay” form, even if your account is being settled by a third party. It may be useful to bring the name and address of your insurer, your policy number and authorisation code with you.
You will be shown to either the Cumberlege Wing or Club Lounge facilities, depending on the length or your stay with us.

A family member or friend is welcome to accompany you.

Once you are settled your nurse will ask you a number of health-related questions and undertake checks such as your blood pressure and heart rate.

Moorfields Private warmly welcomes patients from overseas. The experienced consultants that practice at Moorfields Private see many visitors from outside the UK, and offer everything from the latest laser vision correction to specialised care for rare conditions. Children are treated in our dedicated paediatric unit, with registered children’s nurses and a playroom staffed by qualified specialists.

For patients funded by sponsors:

Our dedicated Patient Services Co-ordinator is the main point of contact for embassy, corporate and third party sponsors wishing to refer their patients to the hospital, overseeing all aspects of the patient’s treatment pathway from the initial consultation to discharge and follow up appointments.

The Patient Services Co-ordinator can be contacted on +44 (0)20 7253 3411, extension 4748 or via email at international@moorfields-private.co.uk.

The Richard Desmond Children’s Eye Centre, Moorfields Private’s specialist children’s unit aims to make your child’s stay as happy and home-like as possible. Within a reassuring setting, our consultants and clinical teams provide a level of care that fully supports our worldwide reputation as a centre of excellence for childhood eye conditions.

Up to the age of 16, children are cared for in this purpose-built facility connected to our main hospital in City Road in central London. It houses outpatient consulting rooms, a day-care ward and a children’s A&E department (weekdays, 9am to 5pm only). The children’s wards are staffed by registered children’s nurses and the playroom is supervised by qualified play specialists. If a child needs to stay overnight, we ask one parent to join them, for whom we will also provide accommodation.

Our children’s service covers all major types of eye condition. These include squints (strabismus) and lazy eye (ambloyopia), refractive errors, problems with the eye socket, tear glands and lids, anophthalmia and microphthalmia (for children born without eyes or with very small eyes), cataracts, external and corneal diseases, genetic conditions, glaucoma, retinal disorders, and inflammatory eye conditions (uveitis).

Moorfields Private’s expertise and experience in treating these often rare conditions means we are the first choice for many parents who need to know their child is going to receive the very best care and service possible.

Moorfields Private Pharmacy is a registered pharmacy. We provide a comprehensive ophthalmic dispensing service to all private patients using our inpatient and outpatient facilities and for patients with private prescriptions from the community.

Our opening hours are Monday to Friday from 8:30am till 9:00pm.

To avoid any delays to your admission, we suggest that you ensure the following are in place before you arrive.

If your treatment costs are covered by medical insurance

It is essential that you contact your insurance provider to obtain an authorisation number and check that your policy fully covers your treatment. If it does not, you will be liable for any shortfall or excess, which will require payment within 7 days of notification. Take home medication is not covered by medical insurance.

Please contact our Admissions Co-ordinator prior to arrival on 020 7566 2600, to confirm your authorisation number.

If you are paying your own account

We request that you settle your account in full prior to treatment. We accept credit and debit card payments in advance and on the day of your treatment. If you wish to pay over the phone, please contact our Finance Team on +44 207 566 2449.

If you wish to pay by cheque, please allow 10 days prior to your admission for the cheque to clear.

Should there be any excess charges, such as those for take home medications, you will be asked to pay these in full.

If your treatment costs are covered by an embassy or company

You will need to provide us with a letter of guarantee from your embassy/company prior to your visit with us.This can be sent via email to our Admissions Co-ordinator at admissions@moorfieldsprivate.co.uk

Payment for any take home drugs will be your responsibility unless it is stated in your letter of guarantee.

At our City and Upper Wimpole Street sites, limited metered parking is available in neighbouring streets and NCP car parks are closely located. We recommend that you take public transport.

At our Bedford and Purley locations, on-site parking is available and charges apply.

If you hold a valid blue badge or are driving the holder of a valid blue badge as a passenger, you can park in the designated disabled bays. Please check the signs on the bays to confirm for how long you can park and ensure the clock card is displayed and set to your time of arrival.

All Moorfields Private sites are protected by 24-hour security, which covers all areas of the grounds. However, please note that we cannot accept responsibility for any personal possessions brought into the hospital.

A multi-faith room is available for our patients, where religious representatives are also more than welcome to attend. If you would like to arrange a visit from our Anglican Chaplain or from a leader of your own faith, please speak to a member of our team.

Smoking is not permitted anywhere within any of the Moorfields Private sites.

Before you are discharged we will provide full details about any ongoing medication or treatment you may require. Any take home medications will be dispensed by our private patient pharmacy

We aim to provide the highest standards of care and would like your feedback about the service we provided during your recent visit. This will help us achieve an even higher standard of care. We would appreciate you taking a few moments to complete the questionnaire using the following links: outpatient visit or recent admission.

Give us a call
If you would prefer to talk to us directly please use the number below. Mon to Fri 8:00am – 6:00pm
+44 (020) 7566 2803
Enquire online
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