Lines are open Monday to Friday, 8am to 6pm excluding bank holidays for general enquiries or to book an appointment.
Send us your enquiry and we will get back to you as soon as possible, usually within one working day
To book, cancel, or change a follow up appointment, please contact your consultant's practice manager.
The Moorfields Private team can't access NHS appointments or schedules.
To enquire about NHS treatment, change or cancel an NHS appointment, please contact Moorfields Eye Hospital NHS Foundation on 020 7253 3411.
For queries relating to paying your hospital bill, please contact our finance team. We are available Monday to Friday from 9am – 5pm.
For questions about your admission to Moorfields Private, please contact our admissions team. We are available Monday to Friday from 9am – 5pm.
Moorfields Private Pharmacy is a registered pharmacy. We provide a comprehensive ophthalmic dispensing service to all private patients using our inpatient and outpatient facilities and for patients with private prescriptions from the community.
Our opening hours are Monday to Friday, 9am - 7pm
Moorfields Private warmly welcomes patients from overseas. Our dedicated international team are available Monday to Friday from 9am – 5pm.
Referring your patient to Moorfields Private is easy. Send your referral letter by email or call us. We are available Monday to Friday from 9am – 5pm.
We have multiple locations in London including our Bath Street and City Road facilities on the main Moorfields site as well as our New Cavendish Street location in the heart of London's medical district.
Find your nearest Moorfields Private
If you are pleased with your treatment or a particular member of staff has gone the extra mile to help you, please tell us about it.
We would encourage you to give your general feedback on your experience by visiting our website and completing our online questionnaires about your:
Raising a concern will not affect your care in any way. We can only improve our services if we know about things that are not working as well as they should be.
We will always try to resolve problems or concerns informally, and we encourage you to speak to the staff involved in your care in the first instance. This could be one of the administrative or clinical staff.
We can also arrange for you to speak with your consultant if you would like to discuss your concerns directly with them.
We will try to resolve problems and address concerns by exploring what happened and how we can put this right. Staff will always listen and respond professionally and impartially to any concerns that are raised.
If you feel that your problem has not been resolved or your concerns have not been addressed, you can raise a formal complaint to allow this to be investigated further.
You can initially raise a formal complaint outlining your concerns by contacting the Quality Team in writing, or by email.
Moorfields Private Quality Team
Moorfields Private Outpatient Centre
9-11 Bath Street,
London, EC1V 9LF
E: moorfields.privatecomplaints@nhs.net
Your complaint will be acknowledged within three working days, and you will receive a formal response within 20 working days.
You will have a dedicated point of contact and regular updates. We are happy to arrange a face-to-face meeting if you would rather speak to a member of the Quality Team in person.
Moorfields Private is a member of The Independent Sector Complaints Adjudication Service, the recognised independent adjudicator of complaints for the private healthcare sector. Their guide for patients can be found here.
Our communications team manages all media enquiries and requests for filming.
Get in touch if you need information about Moorfields Private or would like to speak to a specialist spokesperson about medical or health issues.
We are available Monday to Friday from 9am – 5pm.