Contact us
Delivering outstanding eye care to private patients
If you would like to know more about our services or book an appointment please call our New Patient Team.
If you have an enquiry, we are here to help you, please fill out the form below and we will get back to you shortly.
Contact us
If you would like to know more about our services or book an appointment please call our New Patients Team, we are here to help.
We are currently experiencing a high volume of calls. Thank you for your patience. If you prefer, you can complete our enquiry form and we will get back to you.
Freephone: 0800 328 3421
We are available from Monday to Friday (except bank holidays) from 8am – 6pm.
Same and next day appointments with leading experts in ophthalmology.
Monday – Friday, 2pm - 6pm
Call 0800 328 3421 to book
To make or change a follow up appointment, please contact your consultant’s practice manager.
For questions about your admission to Moorfields Private, please contact our admissions team:
Phone:+44 (0)20 7566 2600
Email: moorfields.pripatientsbookings@nhs.net
We are available from Monday to Friday from 9am – 5pm.
Moorfields Private warmly welcomes patients from overseas. Please refer to the new government advice guidelines if you are travelling in the UK from overseas.
The experienced consultants that practice at Moorfields Private see many visitors from outside the UK, and offer everything from the latest laser vision correction to specialised care for rare conditions. Children are treated in our dedicated paediatric unit, with registered children’s nurses and a playroom staffed by qualified specialists.
For embassy, corporate and third party sponsors wishing to refer their patients to the hospital, our dedicated patient service co-ordinator is the main point of contact overseeing all aspects of your patient’s treatment pathway from the initial consultation to discharge and follow up appointments.
The referrer engagement manager can be contacted on:
Phone: +44 (0)20 7521 4665
Email: moorfields.privateinternational@nhs.net
We are available from Monday to Friday from 9am – 5pm.
For queries relating to paying your hospital bill, please contact our finance team:
Phone: +44 (0)207 566 2449 or + +44 (0)207 566 2830
Email: moorfields.creditcontrolfinance@nhs.net
We are available from Monday to Friday from 9am – 5pm.
Our communications team manages all media enquiries and requests for filming.
Get in touch if you need information about Moorfields Private or would like to
speak to a specialist spokesperson about medical or health issues.
We are available from Monday to Friday from 9am – 5pm.
Phone: +44 (0)207 566 2628
Email: moorfields.pressoffice@nhs.net
If you have an urgent media enquiry out of hours, please call the main switchboard on 020 7253 3411 and ask to speak with the press officer on call.
We value your feedback
Every member of staff at Moorfields Private aims to give you the best levels of service, care and treatment they can.
We would encourage you to give your general feedback on your experience by visiting our website and completing our online questionnaires about your:
Compliments
If you are pleased with your treatment or a particular member of staff has gone the extra mile to help you, please tell us about it.
Local resolution
If you experience any problems while you are with us, we encourage you to speak to a member of staff at the time of your concern, and they will do their best to resolve any issues there and then or contact someone who can.
Making a formal complaint
If you have a concern that needs a detailed investigation or you wish to make a formal complaint about the service, care or treatment you have received, we want to hear from you.
When we receive your formal complaint, our complaints team will acknowledge receipt in writing within three working days.
We will investigate your complaint with the relevant staff concerned and where appropriate, the medical director and respond within 25 working days with the outcome.
Moorfields Private is a member of The Independent Sector Complaints Adjudication Service, the recognised independent adjudicator of complaints for the private healthcare sector. Their guide for patients can be found here.
Contact details
- Email: moorfields.privatecomplaints@nhs.net
- Post: Moorfields Private Complaints Team, Moorfields Private, 9-11 Bath Street, London. EC1V 9LF
If you remain dissatisfied with the response provided by Moorfields Private, you may escalate your concerns to the chief executive at:
- Moorfields Eye Hospital NHS Foundation Trust, 162 City Road, London, EC1V 2PD.
Moorfields Private is located in the City, Bedford and New Cavendish Street.
